So, the other day I turned on my cell phone (I only turn it on when I’m going to call someone or when I’m driving, in case there is an emergency) and I saw that I had a bunch of text messages. This was odd, since I don’t send text messages and only get them if Verizon has some dumb new thing they want me to buy from them.
So, I pull them up and they are from this company . Joke a day, text messages? Are you kidding? I erased them all and went about my business, only to get another a few seconds later. Annoyed. I went to the Verizon website to see if I could block these suckers and couldn’t figure it out. So I called the 800 number.
While I was waiting, I decided to check my account details and lo and behold what do I see? A charge for $10 for a text message. So, when I get on the phone with the rep at Verizon, I find out that they can’t reverse the charges because I’ve subscribed to some service.
Of course this is bullshit, since I don’t subscribe to crap like this and I NEVER give my cell phone to companies, much less one like this. The Verizon rep gives the company’s 800 number where I finally get through to a rep who explains that I subscribed to a service. I explain to her that I didn’t subscribe to any such thing and I want my money back. She explains that the number I’ve called is the parent company and the company that charged me is a sister company, but they no longer exist. What? But she’ll give me another 800 number to call to see if I can cancel my subscription.
I lose it and tell her once again I didn’t subscribe and that I shouldn’t have to chase down phantom companies to give back money they had no right to take. Bottom line, she won’t help me, so I give her a good dose of insults and hang up.
I called Verizon back and explained the situation to yet another Verizon rep and she was very helpful and explained that somehow someone had gotten my number and the company debited my phone, just like a merchant would from an atm card and that the company had to give it back. She tracked down the number and gave me the website. I tried the phone and I couldn’t even hear the recording so I went to the website and filled out a form demanding my money back.
I have little hope that they will do the right thing and return my money. And writing the complaint to them did little to relieve my angst and writing this post probably won’t do much for it either – but at least you can be warned about them.
Also, the Verizon rep told me another thing that really freaked me out. Though i had them block text messages on my account, she said when it comes to premium text messages that the blocking is useless. They can still do it. So, it seems my choice is to chuck this phone and get another one. It’s a shame but in the end I may have to do it.
What I can’t figure out though is how they got my cell number. Literally, only about 10 people have it. I can’t imagine any of them giving it to something like this or doing this as some sort of practical joke – not funny.
I’m telling you there is no justice in the world. I know I’m out of luck and if I get any sort of response it will be bull and they will not give me my money back because that’s how this sort of company works. It’s not even the money so much as the violation of privacy. I feel like somebody sneaked into my house and took something from me without my consent. It sucks.
So, there you have it. Another good reason to not text – aside from carpal tunnel thumbs and losing the ability to spell properly.