Does your website speak to your fellow professionals or your potential clients?
While my first true love is fiction writing and I am pursuing that actively (yes I have a new book which should be on Amazon by December), I’m also a freelance copywriter. Specifically, I write content for websites and business blogs . I write for a variety of professionals, like attorneys for example. However, regardless of the profession or industry there seems to be a common misunderstanding about the purpose of website content. And that misunderstanding is that the client believes their website is supposed to be all about them. But the truth is that’s not really the case.
How to get people to leave your site quickly
Professionals, like attorneys, spend an enormous amount of time learning their craft, honing their craft and building up their practices – and it’s natural to want to brag a little bit about all that hard work. However, law is a very competitive field and every day another 100 attorney websites debut on the Internet. In fact, I read recently that there are over one million practicing attorneys in this country alone. The problem then becomes, how does one stand out from the crowd? The simple answer is you have to have a website that is more appealing to your potential customer than your competitors have.
Most attorneys I’ve talked to believe that the important things to put on their websites are their:
- Peer reviews
- Peer ratings
- Media about them
- Bar Associations
- Other important professional accomplishments or accolades
And while it’s true that the above are important things to include on website and should certainly appear on your profile page, that doesn’t mean that information should appear on every other page of your website. You see, the above is what a copywriter calls a feature. A feature is something about the product or service that is being offered. However, features are rarely also benefits. A benefit is the thing that your service or product gives your potential client. And prospects are attracted by the benefits more than the features. Examples of features an attorney might offer are:
- Can negotiate with the insurance company to get your settlement
- Has won multiple jury verdicts for plaintiffs
- Has obtained multi-million dollar settlements for clients
- Can settle your case quickly
- Does all the paperwork
- Has a proven track record in your type of case
- Handles all the headaches connected to the case so you don’t have to
- Handles creditors
Your prospect does want to know who you are, but only because they want to know what you can do for them and that they can trust you to deliver.
Hard as this may be to hear, people don’t come to your website so they can admire you or be impressed by you and become your fan. They come to your website because they need something. They come because they have this idea that you can do something for them – solve their problems or show them how to solve their problems.
However, if your website is all about you and never about them and the problem they have come to solve, they won’t stay long. Actually, it’s the quickest way to get people to leave your site.
Want them to stay on your site? Then speak to them in their language
Copywriters know something that most people don’t. That copy is written for the people who the product or service serves. It’s not written for the CEO of the company, it’s not written for the department head or even the owner. Copy is written for the people who are the potential customers of the product or services that the company offers. Period. End of discussion. It really is as simple as that.
To be successful in your online marketing, you have to tell a story that your potential client wants to hear. A story your prospect can relate to because he or she is living that story. If you’re a lawyer then you’re telling a story about a person suffering because of some legal problem in their life, which by the way you can solve for them. If you’re a business consultant, you’re telling a story about a business owner who is failing because they don’t know how to turn their business around, which by the way, you can help them with. Do you see the difference?
If you talk to them, they will come
If you want the world to know about how great you are, then feel free to fill your website with copy about you and your many accomplishments. (And this may be effective if you are a celebrity. ) However, if you want the people you serve to find you and do business with you, then you have to show them that you know who they are, that you understand their problems, and that you’re just the person who can solve those problems. If you can do this with your website, you’ll be amazed at the difference it makes.
One thought on “No, Dear Client, Your Website is Not All About You”
I couldn’t agree more. Yes, I want to know what the attorney’s (or any other professional’s) qualifications and credentials are. But I also want to know that they can do for me whatever it is I need done, and why they can do it better than that other attorney down the street
Ahhh, the potential client speaks. You know, you’d be amazed at what a shock this is to many website clients. Still, I’m glad somebody understands what I mean. I couldn’t interest you in a website, could I? 😆